FAQ
❓ Frequently Asked Questions – Mon Bébé Cute
Questions?
Do you have any questions? Our customer service team is available and will respond to you as soon as possible.
📩 Contact us at: contact@monbebecute.com
📦 When will I receive my order?
Orders are generally shipped from our warehouses within 3 business days.
It then takes between 5 and 7 business days for your item to arrive at your home.
During peak periods, shipping may take up to 6 days.
We only deliver to home addresses (no relay points).
📬 My order is incomplete
Some of our products come from different warehouses, so it is possible that you may receive your order in multiple packages.
Our average delivery times are 5 to 7 business days, but some packages may take a little longer.
🔁 If you do not receive your order within 35 business days, we will refund you in full — and you can keep the product when it arrives.
📩 Contact us at contact@monbebecute.com to report an undelivered item.
✏️ Can I cancel or modify my order?
We process orders very quickly — often in less than 12 hours.
You therefore have 12 hours after your purchase to request a cancellation or modification.
After this period, the order will likely have already been shipped.
📩 Send your request to contact@monbebecute.com
💔 The item received is broken or defective?
Despite our careful packaging, an item may arrive damaged or defective.
In this case, contact us with the following information:
- Your order number
- A description of the problem
- A photo or video of the affected product
No return is necessary.
📩 contact@monbebecute.com
💳 What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Debit cards
- Bank cards
- PayPal
🔐 Are my information secure?
Yes. We use industry best practices to protect your personal data:
- SSL encryption during payments
- Data stored with AES-256 encryption
- Compliance with PCI-DSS standards
